FAQ

Please note that all garments sold on our website are vintage, some decades old. While they're timeless, some of them may show their age. We do our best to ensure that all items are restored to their best condition and all flaws will be noted in the item's description.

Where are you based?
We're proudly based in Boston, MA but we ship worldwide!

Do you have a physical store?
At the moment, we are an online-only boutique. Follow us on social media or sign up for our email newsletter to stay in the loop about future pop-ups or markets.

Orders & Shipping

How do I know if something will fit me?
Vintage sizing can vary from modern sizes, so each listing includes detailed measurements of the garment. We highly recommend measuring yourself and comparing to the listing before purchasing.

What is your return policy?
All sales are final. We do not offer refunds or store credit on any purchase. We do our best to provide accurate measurements and condition details, so please feel free to reach out before purchasing if you have any questions—we're happy to help! If your item has arrived with damages that were not listed in the item description, please contact us.

When will I receive my order?
You can expect to receive your order 5-7 business days after purchase.

What if my package gets lost or damaged?
While we’re not responsible for lost or damaged packages once they’ve left our hands, we’ll always do our best to help resolve the situation.

Can I contact you with questions about a piece?
Absolutely! Drop us a message via our Contact page or Instagram DMs, and we’ll get back to you as soon as possible.

Do you take requests or offer personal vintage sourcing?
Yes! If you’re looking for something specific, let us know—we love helping our customers find that perfect piece.

How can I stay in the loop?
Join our newsletter for exclusive updates, drop announcements, vintage style tips, and special offers. You can also follow us on Instagram @philomenavintage.